Returns & Exchanges
At Elderly Instruments, we want you to be completely satisfied with your purchase. If your instrument or accessory doesn't meet your expectations, you can return it within 30 days for a full refund or exchange.
Contact Support
Reach out to our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Pack Securely
Carefully pack the item in its original packaging, ensuring all bows, cases, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided return label or ship via a trackable carrier, ensuring the RMA number is clearly marked on the outside of the box.
Inspection and Refund
Once our experts inspect the instrument to verify its condition, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing