Frequently Asked Questions
Everything you need to know about your musical journey with us.
How do you ensure instruments are safe during shipping?
We use professional-grade, shock-absorbent packaging and climate-controlled shipping methods to ensure your instrument arrives in perfect playing condition.
Do you offer professional setup for new instruments?
Yes, every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians before it leaves our shop.
What is your return policy for musical instruments?
We offer a 14-day trial period. If you are not completely satisfied, you can return the instrument for a full refund, minus shipping costs, provided it is in its original condition.
Do you ship internationally?
We ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and CITES regulations for specific tonewoods.
Do you offer financing options?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans so you can get the gear you need today.
Are the vintage instruments authenticated?
Every vintage piece in our inventory is thoroughly vetted by our experts for originality, structural integrity, and historical accuracy.